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IT Help Desk II in Chattanooga, TN at Assemblers, Inc.

Date Posted: 11/5/2018

Job Snapshot

Job Description

Assemblers, Inc. is searching for our next Help Desk Support Team member! 

Who are we? Assemblers, Inc. is the pioneer in the retail assembly industry, setting the standard for technology and innovation as well as providing customizable service programs. Assemblers, Inc. has been around since 1997. The company started with two employees at a big box retail store in Chattanooga, TN. We now employ thousands of technicians yearly and service hundreds of clients which represent thousands of store and residential locations throughout North America. Relationship building, partnerships, store walks and scalable staffing were the cornerstones of what would become Assemblers, Inc. We empower our retail customers to market their products and drive sales, and we provide our residential customers with the best assembly, delivery and installation services available. Whether the customer is a retail store or an individual residential customer, Assemblers, Inc. will strive to ensure that each customer is completely satisfied with the service they receive.

 

Who are we looking for? Driven individuals with the skills to assist our IT department providing world class support to our Team in the field and in our National Field Support Center. Individuals with a strong sense of customer service with an extensive knowledge of computer hardware and software with the ability to trouble shoot and resolve PC related issues.

 

What do we offer? A comprehensive benefit program including Medical, Dental, Vision, Life, Short and Long Term Disability Insurances, 401k, work perks and opportunities for advancement in the organization. 

 

Job Requirements

General Overview of Position: The position of IT Help Desk II is a full-time position requiring 45+ hours per week and reports to the Technology Manager. This position is responsible to complete all Tech Support tickets, server support and respond to technical assistance requests timely and accurately. Assists the Technology Manager with various tasks and projects. Helps to maintain IT related equipment.


Position Responsibilities: 

  • Create customer focused practices and provide excellent customer service at all times.
  • Assisting Tier 1 with escalated technical issues.
  • Respond to all Tech Support tickets and complete requests timely and accurately.
  • Answer incoming calls for tech support and assist as needed.
  • Perform various IT duties as required to meet the needs of the business
  • Process cell phone and scanner requests and complete necessary documentation.
  • Set up email accounts as needed.
  • Assign and set up phones as required.
  • Perform weekly and monthly maintenance on various servers.
  • Support management in making long term decisions on equipment.
  • Other duties and/or tasks may be assigned on an as needed basis.


Position Requirements: 

  • Excellent customer service and communication skills.
  • Extensive knowledge of computer hardware and software.
  • The ability to trouble shoot and resolve PC related issues.
  • Extensive knowledge of MS Office.
  • Excellent organizational skills.
  • Required availability including evenings, weekends, and holidays.
  • Ability to provide an acceptable background screen.
  • Ability to pass a drug screen.

Essential Job Functions: 

  • Ability to lift and carry up to 50 lbs.
  • Ability to walk for long periods of time and periodically climb up and down stairs.
  • Frequently bending, kneeling and reaching.
  • Ability to use hands and fingers to operate office equipment
  • Ability to effectively communicate, in English, both written and oral.
  • Required overnight travel up to 10% of the time.

Compensation: 

  • Salary/ Exempt
  • Annual performance appraisals.